crickex 999 Privacy Policy

When opening an account and using services on crickex 999, we collect various types of information. This information falls into two main categories — what the member provides directly, and what is generated automatically while using the service.

1.1 Information Provided by the Member

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport details for identity verification
• Financial transaction details — bKash, Nagad, Rocket, or Upay numbers related to deposits and withdrawals
• Messages sent to support via live chat or email

1.2 Automatically Collected Information

• Device information: model, operating system, browser version
• IP address and approximate location
• Time spent on the site, pages visited, and click patterns
• Cookie and session data (details in Section 5)
• Login times and usage history

crickex 999 collects your information in the following ways:

• Registration Form: Information you provide when opening a new account is collected directly.
• Verification Process: Copies of identity documents or other records are collected during account verification.
• Transaction Records: Information is automatically logged during each deposit and withdrawal.
• Support Communication: Messages you send via live chat or email are stored.
• Browsing Data: Information is collected through cookies and tracking technologies when you visit the site.
• Promotional Activities: Information provided when claiming a bonus or special offer.

We never purchase information about you from third parties. However, transaction confirmation data may be received from mobile financial service providers for payment processing purposes.

crickex 999 uses your personal information only for specific, legitimate purposes. Information is used in line with the services described in our Terms and Conditions.

• Account Management: To handle registration, login, and confirm account identity.
• Financial Transaction Processing: To complete deposits and withdrawals and maintain a transaction history.
• Security and Fraud Prevention: To detect unusual account activity and block unauthorized access.
• Support Services: To resolve your issues and improve service quality.
• Bonus and Promotion Management: To correctly deliver welcome bonuses, reload offers, or other promotional benefits.
• Legal Compliance: To maintain required records in accordance with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the site's functionality and design.
• Communication: To inform you of important updates, policy changes, or security alerts.

Your personal information is not sold to any third party. However, information may be shared in a limited way in the specific circumstances below:

4.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This includes only the mobile number and amount needed to confirm the transaction.

4.2 Technology Service Providers

Minimum necessary information is shared with selected technology partners for server hosting, software maintenance, and security services. These partners operate under our confidentiality terms.

4.3 Legal Requirements

If required to disclose information as part of a law enforcement order, court directive, or other lawful legal process, we will do so. In such cases, we will try to notify the member in advance where possible, unless prohibited by law.

4.4 Fraud Prevention

If suspicious activity is detected on an account, necessary information may be shared with security specialists or relevant authorities.

The crickex 999 website uses cookies — these are small text files stored in your browser that help improve the site's functionality.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are required to maintain login sessions and ensure security. Without them, the platform will not function properly.
• Functional Cookies: Used to remember your preferences, language settings, and layout choices.
• Analytical Cookies: Used to monitor which parts of the site are used most and how quickly pages load.

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may prevent certain key functions of the site — particularly the login and transaction process — from working properly. Continuing to browse the site will be considered as consent to our cookie policy.

To ensure the security of your information, crickex 999 applies multiple layers of technical and organisational measures:

• SSL Encryption: All data exchanged with the site is encrypted via SSL protocol, keeping information secure during transmission.
• Password Hashing: Your password is never stored in plain form — it is kept in a transformed state using a strong hashing algorithm.
• Access Controls: Only authorised staff can access the specific information required for their designated role.
• Firewall and Security Monitoring: Regular security monitoring and penetration testing are carried out on the servers.
• Data Backup: Regular backups are taken to ensure data is not lost due to any technical issue.
• Two-Factor Verification (OTP): Additional protection is provided through OTP verification for certain transactions and account changes.

Alongside technical safeguards, you also have a role in keeping your account secure. You are advised not to share your password with anyone, to notify our support team immediately if you notice any suspicious activity, and to avoid logging in on public devices.

crickex 999 does not store your information indefinitely. The retention period is determined based on the purpose of use and applicable legal requirements.

• Active Accounts: Information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information is kept for a defined period to meet legal obligations.
• Transaction Records: Financial transaction data is kept for an extended period as it may be needed for dispute resolution and legal requirements.
• Support Communications: Support messages and chat logs are retained for a set period to improve service quality.

After the defined period, information is securely deleted or anonymised so that personal identity can no longer be determined.

All services on crickex 999 are exclusively for adults aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification steps are included in the registration process. If an account holder is found to be under 21, that account will be closed immediately and any collected information will be securely deleted. Further details on minor protection can be found in our Responsible Gaming guidelines.

If a parent or guardian believes their minor child has registered on our platform, they are requested to contact our support team immediately.

As a member of crickex 999, you have certain rights over your own information. Contact our support team to exercise these rights.

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to Object: You have the option to object to specific uses of your information.
• Right to Data Portability: You may request your information in a machine-readable format.
• Right to Close Account: You may request to close your account at any time, which will take effect after any outstanding transactions and legal obligations are settled.

When exercising these rights, we will aim to respond within a reasonable time. However, no request can be fulfilled without first verifying your identity.

The crickex 999 platform may occasionally reference third-party services. Those third-party websites or services have their own privacy policies, and your information on those platforms will be handled according to their own rules.

Data generated while playing games with providers such as Evolution, Pragmatic Play, or JILI may fall under the respective provider's privacy policy. crickex 999 has limited control over this.

When transacting through payment services such as bKash or Nagad, you will be subject to their own policies. You can visit the relevant provider's website to learn about their privacy policy.

crickex 999 reserves the right to amend or update this privacy policy as needed. The policy may change due to service improvements, adoption of new technology, or legal changes.

For significant changes, you will be notified via your registered email or through a notice on the site. Continued use of the site after changes have been made will be considered as consent to the updated policy.

The date shown at the top of the page indicates when the policy was last updated. Contact us to learn about differences from a previous version. You can read more about the crickex 999 platform's overall background and values on our About Us page.

If you have any questions, objections, or requests regarding this privacy policy, you can contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.